Animate Training Privacy Policy and Use of Cookies

Introduction

This privacy notice tells you what to expect when Animate Training collects personal information about you. It applies to information we collect about:

visitors to our websites.
those people who use our services.
job applicants, current and former employees.
complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry.

What information we collect

We only collect personal information about you where it is specifically and knowingly provided by you, such as when you register with us or engage with us for training. This includes your name, address, contact telephone numbers and email address. We treat all such data as personal data for the purposes of the Data Protection Act 2018.

Where we store your information

The data we collect is stored on information technology systems owned and operated by Animate Training. All information you provide to us is stored securely. Unfortunately, the transmission of information via the internet or email is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet via our website or by email; any transmission is at your own risk. Once we have received your information, we will use all necessary procedures and security measures to try to prevent unauthorised access, loss, disclosure or amendment

Use of emails

If you send us an email, the information you provide will be used to help us gather the information requested and to respond to your message.

What we do with your information

We offer our various services to the public and, for example, we send out confirmations of bookings, communicate information by email, send publications and distribute an electronic newsletter.

We need to hold the details of the people who have requested our services so that we can provide them. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example:

to confirm services, appointment times or rearranging appointments.
for managing accounts and internal record keeping.
to carry out a survey to find out if people are happy with the response they received to an enquiry.
we may, from time to time, use your information to contact you for market research purposes.
we may retain the contact details of customers so that they can receive ongoing information about upcoming events, promotions or offers.
we may use information to improve our services.

When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

Disclosure of personal information

In most circumstances we will not disclose your personal data to any third party without your consent, unless we need to do so in order to deliver the service to you. However, there may be circumstances when we may share your personal data, including:

with other organisations to enable delivery of our services to you;
When we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce agreements or contracts or to protect our rights, our property, or the safety of our customers or others.
with members of staff who collect, use and delete personal data; and
when checking that the information we hold about you is accurate and up to date.

We will not sell or pass your personal data to a third party for the purposes of direct marketing.

Job applicants, current and former employees

When individuals apply to work at our company, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held for 3 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with our company, we will compile an electronic file relating to their employment and log and monitor employee personal information. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment our company has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Visitors to our websites

When someone visits www.animatetraining.com we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source.

If we do want to collect personally identifiable information through our website, we will make this very clear to you when we collect personal information and will explain what we intend to do with it.

Use of cookies

Cookies are small text files that are often placed on your computer when you browse through websites. We use cookies to help us provide our users with a better experience by, for example seeing which pages are read more than others and providing more content in that area. Cookies also help to provide certain features. The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

We have audited our use of cookies and believe that they are reasonable and not intrusive.

Cookies we use can never directly identify an individual user and we would not want to.

The table below explains the cookies we use and why:

Purpose

More information

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Analytics Help

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Your Rights

You have the right:

to access your information and to receive information about its use.
to have your information corrected and/or completed.
to have your information deleted.
to restrict the use of your information.
to receive your information in a portable format.
to object to the use of your information.
to withdraw your consent to the use of your information.
to complain to a supervisory authority.

Individuals can find out what of their personal information we hold by making a ‘Subject Access Request’ under the Data Protection Act 2018. If we do hold information about you, we will:

give you a description of it;

tell you why we are holding it;
tell you who it could be disclosed to; and
provide you with a copy of the information in an intelligible form.

We will acknowledge receipt of your request and endeavour to respond within 30 days of receiving it.

If we do hold information about you, you can ask us to correct any mistakes or delete it at any time, unless of course we need that information to continue to deliver any service we have contracted with you to deliver.

Complaints or queries

We try to meet the highest standards when collecting and using personal information and we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

This privacy notice was drafted with brevity and clarity in mind and so does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation you may need. Any requests for this should be sent as described below.

Changes to this privacy notice

We keep our privacy notice under regular review. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This privacy notice was last updated on 05/08/2021.

How to contact us

You can contact us via our website at https://www.animatetraining.com/contact